Our Terms & Conditions
Details of your credit or debit card must be made available at the time
of booking. We do not make a charge against your card immediately. We
check the validity of the card and hold the details as a guarantee against
default of the booking. The card must be valid for the date and duration
of the reservation. You are welcome to pay the bill due on departure using
other means. If you make a booking on behalf of a third party you automatically
assume responsibility for their reservation relative to all our terms
A surcharge of 3% will be added to credit card payments.
Any advertised, displayed or quoted prices are for bed and breakfast inclusive
per person per night and assume full room occupancy. We do not make any
refund for the offer of breakfast not taken up, and do not offer room
only accommodation other than by arrangement.
Payment is due on departure we accept the following forms of payment:
Cash, credit and debit cards (subject to chip and pin processing) and
cheques only by arrangement. There is a credit card handling fee of 3%.
We reserve the right to insist on payment in cash (sterling only).
Once you have made your reservation, our agreement is a legal contract.
Your card details are used to guarantee your reservation. If you need
to cancel your booking for any reason contact us as soon as possible.
In the event that you do cancel or do not arrive on the day, you may be
charged for at least the first nights charge, any other charges would
be relevant to us re-letting the room(s). In the event you cut short your
stay you may be charged for any losses incurred by the owners.
We reserve the right to substitute a particular room that has been booked
for one at the same or a more expensive tariff without cost reduction,
surcharge or compensation. In this event we would try to inform the customer
of the substitution although this may not be possible at short notice.
We would only cancel your booking if the accommodation became unavailable
for reasons beyond our control or if it became apparent that your booking
did not comply with our reservations procedures and or terms and conditions.
We would offer to help find alternative accommodation. No charges would
be made. Our liability does not extend beyond this.
We make no charge separately or inclusively within our tariff for WIFI
facilities. Connection is not guaranteed.
Please arrive between 3pm and 6pm other than by prior arrangement. You
must inform us if you are delayed on the day of arrival.
Please leave your accommodation by 10am on the day of departure. Your
accommodation must be paid for before leaving the premises.
DAMAGES AND BREAKAGES
You are responsible for any breakage or damage that you may cause to the
accommodation or its contents. You must report any damage or breakage
however caused. We do not normally charge for minor breakages; however
we will charge you for damage, repairs, replacements and consequential
losses if the damage or breakage is significant. Smoking in our rooms
is against the law and we automatically make a charge of a minimum of
£100.00 for this.